Brocli – Privacy Policy

Effective Date: June 12, 2025

1. Introduction

This Privacy Policy explains how Brocli (“we”, “our”, “us”) collects, uses, stores, shares, and protects your personal information. By using our services (website, mobile apps, or related platforms), you agree to the collection and use of information in accordance with this Policy.

2. Data Controller

Brocli, Imm No. 43, Av. Abou Faris Al Marini, 4th Floor, Apt 11, Hassan – Rabat, Morocco, is the data controller responsible for your personal data.

3. What Information We Collect

We may collect the following categories of information:
• Identification and contact data (name, email, phone number, address)
• Account details and credentials
• Transaction and billing data (order history, payment information)
• Technical and usage data (IP address, device/browser info, log data, cookies, location)
• Communications and support data (customer service messages, reviews)
• Optional data (profile picture, interests, preferences)

4. How We Collect Data

• When you register or update your account
• When you book or provide a service through Brocli
• When you contact support or interact with us
• Automatically, via cookies or similar technologies

5. Purposes and Legal Bases for Processing

We process your data for the following purposes:
• To provide and manage our services and your account
• To process payments and fulfill orders
• To communicate with you about your account, orders, or support requests
• To send marketing communications, with your consent
• To improve, secure, and analyze our platform
• To comply with legal obligations (Moroccan Law 09-08, CNDP, tax, anti-fraud, etc.)
Legal bases: contract performance, legal obligation, legitimate interest, and your consent where required (e.g., for marketing or cookies).

6. Data Sharing and Disclosure

We may share your personal data with:
• Service providers (hosting, payment processors, analytics, customer support)
• Business partners (companies or handymen involved in your bookings)
• Legal authorities when required by law
• In connection with a business transfer (merger, acquisition), with safeguards

7. International Data Transfers

Your data may be transferred to and processed in countries outside Morocco, such as the EU or US, with appropriate safeguards to ensure adequate data protection in accordance with Moroccan law and international standards.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy, or as required by law (e.g., for contracts, up to 5 years; for tax records, as mandated). Once data is no longer needed, it is securely deleted or anonymized.

9. Cookies and Tracking Technologies

Brocli uses cookies and similar technologies to provide essential functions, analyze traffic, personalize content, and deliver advertisements (with your consent). You can manage your cookie preferences in your browser or via our cookie banner.

10. Your Rights

You have the right to:
• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw your consent at any time
• Request data portability
To exercise your rights, contact us at support@brocli.ma. We will respond within the legal timeframe.

11. Data Security

We implement technical and organizational measures to safeguard your data: HTTPS encryption, access controls, regular backups, firewalls, and audits. Despite our efforts, no system is 100% secure.

12. Children’s Privacy

Brocli does not knowingly collect information from children under 13. If we become aware that such data has been collected, we will delete it promptly upon notice or parental request.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be communicated via the app or website. Continued use after the effective date constitutes acceptance.

14. CNDP and Complaints

If you believe your data has been misused, you have the right to file a complaint with Morocco’s data protection authority (CNDP): www.cndp.ma

15. Contact Us

For questions or to exercise your rights, contact: support@brocli.ma
Brocli – Imm No. 43, Av. Abou Faris Al Marini, 4th Floor, Apt 11, Hassan – Rabat, Morocco